Hello Clean AB Org.nr: 559323-4270, Hornsgatan 172, 117 33<\/span><\/span> Stockholm, Tel: 08-400 650 70, e-mail:hello@helloclean.se<\/a>, hereinafter referred to as the \"Company\", sells cleaning services (the \"Service(s)\") to private individuals and companies in Sweden (the \"Customer(s)\").<\/p>\n These general terms and conditions (\"Terms and Conditions\") apply when a Customer enters into a contract with the Company for any of the Services provided by the Company. This version of the Terms is valid from 01\/01\/2022. The Company may modify these Terms from time to time, for example to comply with legal obligations. Prior to such a change in the Terms, a notice informing the Customer of this will be sent to the Customer by e-mail. The new Terms and Conditions will not be applied by the Company until at least one month after the Customer has been notified of the changes to the Terms and Conditions as described above. If the Company's change to these Terms or to the price of the Services under clause 5 below is not acceptable to the Customer, the Customer is entitled to terminate the Agreement with effect from the date on which the current amended version of the Terms came into force. The Customer can always consult the latest version of these Terms and Conditions on the Company's website.<\/p>\n The agreement between the Customer and the Company is concluded by the Customer seeking contact by submitting an expression of interest to the Company via the registration form on the Company's website, by e-mail or by telephone (\"Expression of Interest\"). As soon as possible after receiving a complete Expression of Interest from the Customer, the Company will contact the Customer to clarify the Customer's needs and wishes, and to book a time for cleaning. Thereafter, the Company sends a written confirmation of this to the Customer (the \"Confirmation of Agreement\") and thus the parties are considered to have entered into a binding agreement (the \"Agreement\").<\/p>\n By entering into the Agreement as described above, the Customer accepts and undertakes to comply with these Terms and Conditions. At the same time, the Client confirms that he\/she has read the information on the processing of his\/her personal data in accordance with paragraph 7 below. In order to enter into an agreement with the Company or to be able to book and pay for a Service with the Company, the Client must be at least 18 years old. Otherwise, this must be done with the consent of a guardian.<\/p>\n Hello Clean always follows up by telephone and\/or e-mail after the first occasion. If the Customer is not satisfied with their cleaner after the first occasion, the Company undertakes to offer the Customer to change the cleaner, or give the Customer the opportunity to terminate the Agreement. If the Customer wishes to use their satisfaction guarantee, this must be communicated in the follow-up call, or by the Customer emailing Hello Clean about this.<\/p>\n After the first occasion, a recurring cleaning day is confirmed. The price for the cleaning may be adjusted if the customer chooses a day of the week with a more expensive hourly rate than initially communicated.<\/p>\n If the Customer is not satisfied with the cleaning, the Company undertakes to remedy the cleaning as soon as possible, but no later than within one week. This according to the Complaints Terms and Conditions. (See 6.7 Complaints)<\/em><\/p>\n Subscriptions are invoiced monthly in advance with a due date of 25 days. The monthly invoice is based on the number of weeks starting in the current month, i.e. the number of Mondays. Normally there are four weeks per month, but sometimes there are five. If the Customer wishes to receive a postal invoice, this must be notified to hello@helloclean.se<\/a> The minimum time for weekly cleaning is 2 hours and for single cleaning the minimum time is 3 hours. The minimum time is always charged.<\/p>\n All applicable prices and fees for the Services are set out in the Company's price list, as amended from time to time. The prices on the Website and in the Booking Confirmation are always inclusive of GST deductions unless the Customer has specifically requested a price without GST.<\/p>\n The company reserves the right to adjust prices at any time. Annual price increases also apply to contracts already concluded. Price increases will be notified by email in good time, but no later than one month before they take effect, and the customer will then be given the opportunity to terminate the service with one month's notice, ie before the price increase takes effect. To cancel the service in connection with a price increase, this must be notified by e-mail.<\/p>\n The Company reserves the right to charge a reminder fee and to charge interest on arrears in accordance with the law if payment is not received by the Company by the due date of the invoice.<\/p>\n All promotional offers, such as \"half-price first month\", have a three-month commitment period. Offers and discounts cannot be combined. The exception is if you want Glue Lock, in which case a six-month lock-in period applies. <\/p>\n A Booking means a proposal for a time for cleaning assistance approved by the Customer (\"Booking\"). A Booking can be made verbally or by other means (for example, SMS or e-mail). A Booking is binding and can only be changed in accordance with what is described in these Terms. The Company reserves the right to cancel a Booking if necessary. In such a case, the Customer shall be notified before the start time of the Booking.<\/p>\n As a rule, regular home cleaning services are not provided on public holidays. When a Customer's regular cleaning day falls on a public holiday, the shift is automatically cancelled. It is up to the Customer, subject to availability, to book any extra cleaning when regular cleaning is cancelled due to a public holiday.<\/p>\n The service is not tied to an individual cleaner, but to an agreed programme.<\/p>\n A Booking of weekly cleaning can be rebooked by the Customer only subject to availability. The rebooking must primarily take place during the same week and secondarily the Customer can save the opportunity in the hourly bank. (See 6.5 The hour bank)<\/em><\/p>\n In case of late rescheduling\/cancellation, the scheduled appointment will be charged from the customer's subscription. In the event of non-delivery by the Company of the agreed Booking, for example due to the cleaner becoming ill, a substitute shall in the first instance replace the cleaner, in the second instance occasions shall be rebooked and in the third instance the cost of the booking shall be credited to the customer. A rebooked appointment cannot be used in place of another week's regular Booking.<\/p>\n One-off cleaning includes all bookings that are not part of a weekly subscription (home cleaning\/weekly cleaning). One-off cleaning includes, but is not limited to, viewing cleaning, deep cleaning, removal cleaning and window cleaning.<\/p>\n Single cleanings can never be cancelled, but they can be rebooked within 14 days from the date of the scheduled booking.<\/p>\n Cancellation of weekly cleaning can be made no later than four (4) weeks before a scheduled weekly cleaning. In case of cancellation, the event will be removed from the customer's next invoice. For cancellations made later than four weeks before the scheduled event, but no later than 10 a.m. the day before the scheduled event, the customer will be invoiced as usual for the booking, but the event will be saved in the hourly bank and can be used later. (See 6.5 The hour bank)<\/em><\/p>\n Cancellations made later than 10.00 a.m. the day before the scheduled cleaning will be considered late cancellations. Late cancellations will be charged and wages paid to the cleaner. In the event of illness or absence of a cleaner, the Company will find a suitable replacement.<\/p>\n The company offers cancellation only for subscription services In case of single cleaning, rebooking conditions apply. (See 6.3 Rescheduling of a single city)<\/em><\/p>\n In the event that the customer changes\/cancels the planned shift later than 4 weeks before the booking, the shift is added to the hourly bank. The customer can save up to 2 cleaning sessions in the hour bank. When the hour bank is full, no more hours can be saved. In case of late cancellation, the session will be charged and not added to the hour bank. The hours are valid for one year, provided that the Customer has an active service with the Company. When the service is terminated, the hours are cancelled from the hour bank and can no longer be used. The hours in the hour bank cannot be used instead of a regular cleaning session, but they can be used to book extra services or extra cleaning sessions.<\/span><\/p>\n If the Customer does not need their subscription for a period of time, it is possible to freeze the subscription for a maximum of 10 weeks. The request to freeze\/pause the subscription must be submitted by the Customer no later than four (4) weeks before the week in question. To pause\/freeze the cleaning service - contact Hello Clean's customer service.<\/p>\n In the event that the delivery from Hello Clean does not live up to what was promised, the customer can complain about the cleaning event. In this case, the Customer must notify the Company within 72 hours of the service being performed. Notification of a complaint should primarily be sent to the Company's e-mail address:hello@helloclean.se<\/a>, it is also possible to go to the Company's postal address: Hornsgatan 172, 117 33<\/span><\/span> Stockholm. The complaint must include photographic evidence.<\/p>\n Hello Clean begins the matching process of finding suitable staff for the customer's specific needs directly in connection with the order. The staff is booked and salary is promised. The right of cancellation is considered exhausted when the work cannot be used on behalf of another customer.<\/p>\n In the case of weekly cleaning, there is a follow-up after the first occasion. The customer then has the opportunity to adjust the arrangement, request a new cleaner, or cancel the contract completely. If the customer wishes to cancel the contract after the first occasion, only this occasion will be charged. If the customer chooses to continue, a notice period of four (4) weeks applies. All promotional offers, such as \"half price first month\", have a three-month commitment period. offersCancellation can be made to the Company by phone: 08-400 650 70 or e-mail: hello@helloclean.se<\/a><\/p>\n Single bookings are binding and cannot be cancelled. However, they can be rebooked within 14 days. (See 6.3 Re-booking of a single city)<\/em><\/p>\n The company is always entitled to terminate this Agreement immediately in the event that the Customer materially breaches its obligations under this Agreement, in the event that the staff feels unsafe in the Customer's home, or in the event that the staff performing the work resigns and Hello Clean is unable to appoint new staff.<\/p>\n Hello Clean handles personal data in accordance with current legislation, which as of 25 May 2018 includes the EU General Data Protection Regulation, GDPR. The policy aims to describe how personal data is collected, the purpose of the collection of personal data and what rights you have regarding our handling of your personal data. The policy is applicable in cases where you use our websites, tools and other services managed by Hello Clean.<\/p>\n Personal data (such as name, personal identity number, address and contact details) provided by the Customer within the framework of its customer relationship with the Company is registered and processed by the Company in the Company's customer register and IT system in accordance with what is described in this section 7. The Customer's personal data will always be processed in accordance with the Personal Data Act (1998:204) and will not be transferred to third parties. The Company processes the Customer's personal data in order to fulfil its obligations under the Agreement with the Customer, such as to administer the Services, send out notices and for invoicing to take place efficiently, as well as to fulfil such other obligations as exist under law or other regulation. The Customer's personal data may also be used by the Company for marketing purposes, statistics, training of cleaners, and to be able to inform existing and former Customers about ongoing and upcoming services within Hello Clean, and its sister companies within Aplus Group AB. The data controller for the processing of your personal data in accordance with these Terms and Conditions is Hello Clean AB Org.nr: 559323-4270.<\/p>\n Customers who do not wish their personal data to be used for marketing purposes can simply click on \"unsubscribe\" in any mailing. It is also possible to notify the Company by e-mail: hello@helloclean.se.<\/p>\n Once a year, the Customer has the right to request, free of charge, an extract containing information about the data that the Company registers about the Customer. The Customer may also at any time request correction\/deletion of any personal data about him that is incorrect, incomplete or misleading. Requests for register extracts or correction\/deletion are sent by letter to Hello Clean, Hornsgatan 172, 117 33<\/span><\/span> Stockholm. For more information, see our privacy policy.<\/a><\/p>\n In relation to a Customer who is a consumer, the Company is only liable for damage due to the Company's negligence or that of a third party for which the Company is responsible and has no obligation to compensate the Customer for any damage suffered by the Customer as a result of the Services not meeting the Customer's expectations or for the Customer's use of the Services.<\/p>\n The Company will not compensate indirect damages, unless such liability is provided for by law or applicable law.<\/p>\n The Company holds liability insurance that covers various types of events while the Customer is using the Company's Services. Examples of events that may be covered by the Company's insurance are damage to the Customer's property.<\/p>\n Employees of Hello Clean are insured for accidents.<\/p>\n Hello Clean customers must have a valid home insurance policy. The customer is obliged to inform the company about sensitive materials, fragile surfaces and valuable objects that require special handling.<\/p>\n The Company shall not be liable for wear and tear arising from normal use in the performance of cleaning services.<\/p>\n In the case of washing and ironing, the Company is only responsible for garments and textiles washed according to standard washing instructions. The company will not compensate for damage caused if the customer's instructions deviate from these recommendations or if the textiles are in a condition that makes them particularly sensitive to handling.<\/p>\n For damage under SEK 500, the company does not compensate, but this is seen as accidental or wear and tear damage. For damage over SEK 500 that is deemed to be the responsibility of Hello Clean, the company will compensate the customer. The compensation takes into account the age and use of the item.<\/p>\n Damage caused during cleaning must be documented and reported to the company as soon as it is discovered. We accept damage reports up to 24 hours after cleaning has been completed.<\/p>\n Damage which is deemed by the Company not to have occurred during cleaning is not covered.<\/p>\n Events beyond the control of either party that prevent the performance of the Service entitle either party to reschedule or cancel the assignment entirely without entitlement to damages for the other party.<\/p>\n The Company is entitled to transfer its rights and obligations under this Agreement to a third party, in whole or in part, on unchanged terms. The Customer is only entitled to transfer its rights and obligations under the Agreement with the written consent of the Company. All intellectual property rights and technical solutions related to the Services and the website www.helloclean.se belong to the Company or any third party with which the Company co-operates. The Company and its partners retain all intellectual property rights to all information provided to the Customer in connection with the Agreement and the Customer's use of the Services, as well as to all other published material, trademarks, logos, images, videos, databases and the like. Such material described in this paragraph may not be used by the Customer without the written authorisation of the Company unless the Customer's use is necessary for the Customer to use the Services in accordance with these Terms.<\/p>\n The Agreement is governed by Swedish law. Disputes concerning the interpretation and application of this Agreement and related legal issues shall be settled by a Swedish court in accordance with Swedish law. Disputes arising from this Agreement may also be reviewed by the General Complaints Board (\"ARN\"), whose decision is a recommendation to the parties on how the dispute should be resolved. You can read more about ARN at\u00a0www.arn.se.<\/a><\/p>\n2. notification & conclusion of the contract<\/h2>\n
3. Satisfaction guarantee<\/h2>\n
3.1 For weekly cleaning<\/h3>\n
3.2 In case of single anvils<\/h3>\n
4. Purchase and Payment<\/h2>\n
4.1 Payment<\/h3>\n
\nIn the event that the customer has been invoiced too little, or has utilised more time than is included in the service, this will be settled on an ongoing basis through an extra invoice, or through an extra invoice upon termination.The hourly rate is then the same as for the hours included in the subscription.<\/p>\n
\nThe Customer's payment must be received by the Company no later than the due date.<\/p>\n4.2 Minimum time<\/h3>\n
5 Prices and payment<\/h2>\n
\u00a05.1 RUT deductions<\/h3>\n
5.2 Price adjustments<\/h3>\n
5.3 Reminder fee and interest for late payment<\/h3>\n
5.4 Offers and promotions<\/h3>\n
\nAnd offers combined with a pensioner discount.<\/p>\n6. Booking, suspension and cancellation<\/h2>\n
6.1 Booking and Suspension<\/h3>\n
6.2 Rescheduling of weekly cleaning<\/h3>\n
6.3 Rescheduling of single anvils<\/h3>\n
6.4 Cancellation of weekly cleaning<\/h3>\n
6.5 Time banks<\/h3>\n
6.6 Pause\/freeze ongoing service<\/h3>\n
6.7 Complaints<\/h3>\n
6.8 Cancellation and right of withdrawal<\/h3>\n
7. privacy policy and GDPR<\/h2>\n
8 Liability & Insurance<\/h2>\n
8.1 Liability and insurance<\/h3>\n
8.2 Customer's obligations<\/h3>\n
8.3 Claim notification<\/h3>\n
9. force majeure<\/h2>\n
10. other<\/h2>\n
11. dispute<\/h2>\n
12. glue lock<\/h2>\n